Accessibility Statement

Accessibility Statement for Man and Van Kingston upon Thames Services

Man and Van Kingston upon Thames is committed to providing an accessible and user friendly experience for all customers, including disabled people, older people, and those using assistive technologies. This Accessibility Statement explains the steps we are taking to make our information and moving services easier to use for everyone in the Kingston upon Thames area.

Our Accessibility Commitment

We aim to conform to the Web Content Accessibility Guidelines version 2.1 at level AA. These guidelines are widely recognised as the international standard for web accessibility. Our goal is that people with diverse abilities can find information about our man and van services, request quotes, and plan their moves within Kingston upon Thames without facing unnecessary barriers.

Accessibility is an ongoing process. We are continually reviewing our content and features to improve usability for customers who rely on assistive technology, have visual or hearing impairments, or experience cognitive, motor, or temporary impairments.

Measures to Support Accessibility

To support better accessibility for people looking for Man and Van Kingston upon Thames services, we seek to:

Use clear and consistent headings and page structures so that content is easy to scan and understand.

Present information in plain and straightforward language wherever possible, especially when describing our man and van services, pricing approaches, and booking process.

Ensure sufficient colour contrast between text and background so that information remains usable for people with low vision or colour vision differences.

Provide text alternatives for non text content wherever feasible, so that key information is available to people using screen readers.

Screen Reader Support

Our website is being designed and reviewed to work with common screen reader technologies. We aim to use meaningful page titles, informative headings, and descriptive text for images and controls where this is necessary for understanding our moving services in Kingston upon Thames.

Structured content, including lists and headings, helps screen reader users navigate quickly to important sections such as service descriptions, service areas, and contact information. We are working to avoid reliance on visual cues alone, such as colour or position, to convey essential information.

Keyboard Navigation

We aim to support full keyboard navigation so that visitors can move around the site without using a mouse. This is particularly important for people with mobility impairments and for some screen reader users.

We are working to ensure that:

All interactive elements, including menus, forms, and buttons, can be reached and used via the keyboard.

Focus order follows a logical sequence that mirrors the visual layout, making it easier to move through the site step by step.

Visible focus indicators make it clearer which element is currently selected when using the keyboard alone.

Ongoing Improvements to Accessibility

While we strive to achieve and maintain WCAG 2.1 AA compliance, we recognise that some content or features may not yet fully meet these standards. We are committed to identifying and fixing issues that could affect customers who rely on accessible technologies when searching for Man and Van Kingston upon Thames services.

As we add or update features, we will continue to review them from an accessibility perspective. Feedback from our customers is an important part of this process and helps us prioritise improvements.

Requesting Information in an Accessible Format

If you encounter any accessibility barriers while using our website or if any information about our Man and Van Kingston upon Thames service is difficult to access, you can contact us to request support or an alternative format. Examples of alternative formats include large print, simplified text, or verbal explanations of our services and pricing.

When you contact us with an accessibility request, please describe:

The page or section you were trying to use.

The type of problem you experienced, for example difficulty using a screen reader, keyboard only navigation issues, or unclear content.

Any assistive technology, browser, or device you are using, if you are comfortable sharing that information. This can help us investigate and address the issue more effectively.

Contacting Us About Accessibility

We welcome feedback about the accessibility of our website and our Man and Van Kingston upon Thames services. If you have questions, need help accessing information, or want to suggest an improvement, you can contact us through the usual contact options provided on our website.

We will review your request and aim to respond within a reasonable timeframe. Where possible, we will work with you to provide the information or assistance you need in a way that is accessible to you.

Accessibility Statement Review

This Accessibility Statement will be reviewed regularly as we continue to improve our website and services. Updates may be made when we introduce new features, change our design, or make further progress towards our WCAG 2.1 AA accessibility goals for the Man and Van Kingston upon Thames area.